Frequently Asked Questions (FAQ)

Common Questions and Concerns

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What is the purpose of the Jackson Gore Condominium Owners Association?

The purpose of the association is to maintain all common areas and to govern the community in accordance with the Declaration, Bylaws, and Rules and Regulations of the Association. Membership is automatic and mandatory with the purchase of a unit at Jackson Gore.  It is a not-for-profit corporation, registered with the State of Vermont. The activities of the Association are funded by its members.

How does the Jackson Gore Owners Association function?

The Declaration, Bylaws, and Rules and Regulations are the basis of how the Association functions. The Board is charged with the responsibility of compliance with these documents and is given authority, by these documents, to hire a Manager.  The Manager executes all the responsibilities detailed in the documents to maintain all the common areas and to manage all the activities that occur at Jackson Gore.

What are the Declaration, Bylaws, and Rules and Regulations?

When you purchased your unit you were given a large workbook-like publication which contained these documents.

  1. The Declaration establishes the structure of the Association, its assets, its members and establishes the guidelines for how the Association should operate.  Plots and Plans, percentages of ownership, voting right distribution, the Association formation, and other operating provisions are included.
  2. The Bylaws are pretty much what they sound like. They mandate what members can and cannot, must and must not do with the common elements.  They are a more detailed group of directives which guide and direct the Board, the Management Company, and the Owners on virtually all aspects of Association activity and responsibility.
  3. The Rules and Regulations further define some of the permissible and not permissible actions within the Jackson Gore confines.  Unlike the Declaration and Bylaws which require a super-majority in order to adopt a change, the Rules and Regulations may be altered by the Board of Directors.
  4. Amendments:  As indicated earlier, Amending the Declaration and Bylaws requires a two-thirds (66.7%) majority of the voting rights of the Association (excepting a few Declarant change permissions which have now expired).   Our Declaration and Bylaws with current amendments are listed and shown elsewhere on this website.
Tell me about the Board of Directors.

The Board of Directors is comprised of nine members: Six Residential Directors serving three year terms and elected by the residential owners at the Annual Meeting (December) and Three Commercial Directors serving indeterminate terms and elected by the Commercial Owners. All directors shall represent and act in the best interests of the Association as a whole and serve in unpaid positions

Each December two Board seats come up for election/reelection. Any Residential Owner may be nominated (usually self-nomination/volunteering) for one of these seats.  On occasion, generally due to a change in ownership, an additional seat may come up for a limited term and an election will be held for only the duration of that elected term.

Anyone interested in serving on the Board should advise the General Manager or Owner Services Manager; either will guide the interested owner through the process.

The Board manages the business of the Association. Establishing budgets, contracting a manager, outside service providers, and prioritizing uses of the Capital Reserves and more. In the Bylaws, there are specific activities mandated of the Board and its officers.

The Board must meet, according to the Bylaws, at least twice each fiscal year. One of those meetings will be the Annual Meeting in December and a second meeting is a  budget meeting usually held in August.  In fact, the current Board meets many more times than that and publishes a meeting schedule for all meetings. Any Jackson Gore owner may attend a Board Meeting BUT will not engage in the meeting as a Director. Time will be set aside at each meeting for non-directors to speak on any issue they wish.  Committees: From time to time, committees are formed within the Board for both continuing and some single event needs. Board Directors will seek assistance from interested owners to serve on these committees. This is an excellent way to “test the water” on what it’s like to work on the Board.

General Ownership Meetings

Usually there are two general ownership meetings each fiscal year and a schedule of these meetings is published elsewhere on this website.

  1. The Annual Meeting during which Director elections occur and general business of the Association for the year is reviewed and discussed is held in December.
  2. The “Budget Meeting,” usually held in August, when the next fiscal year’s budget, approved by the Board, is presented and ratified by the owners present or by proxy. General business is also reviewed and discussed at this meeting.
Tell me about Dues.

The Jackson Gore Homeowners Association fiscal year begins on October 1  and ends on September 30 . The dues, for which you are billed quarterly, represent your ownership percentage (%) of the budget established for each fiscal year.  Ownership % is calculated by dividing the square footage of the unit(s) that you own by the total square footage of the buildings making up the Association. (The Main Inn, The Adams House, The Bixby House).

Taxes are divided on the same basis for the Main Inn and Adams House based on annual billing from the Town of Ludlow.  Bixby House owners (whole unit owners) are taxed directly by the Town of Ludlow. Taxes are billed on a quarterly basis to the quarter-interest owner on an alternate month from the Dues billings.

The Dues comprise funds for operation, maintenance and repair of the common elements of the Association per the approved budget and will generally include an amount established in the budget to go to Building Reserves and Furniture Reserves. The approved budget is distributed to owners each year prior to the budget meeting usually held in August.

Failure to pay dues. Under the Declaration all assessments assessed against a unit owner shall constitute a personal liability of the owner and, until fully paid, will constitute an immediate lien against the appropriate unit ownership interest. The Association will take whatever necessary action permitted by the Declaration to collect these dues.

Tell me about Underground Parking

There are limited parking spaces located under each residential building.  Each unit owner is permitted one car in the underground parking when they are in residence and additional cars may be parked in the upper lot commonly known as the Valet lot.  Valet parking services are offered to owners by the management company.

Rental guests are considered guests of owners and may use the one space allocated for that unit.

What other benefits and privileges are extended to Jackson Gore Owners?

Please refer to the benefits page on this web site. There are special discounts for owners on “out of period” overnight stay, golf greens fees, Adventure Zone offerings and more.

How do I contact someone for problems, suggestions or the like?

There is contact information at the bottom of each page of this web site. If you encounter difficulties/needs during your stay, there are directories in your unit providing contact numbers for different departments both at Jackson Gore and for general offerings around the Okemo Mountain Resort.

Tell me about the Rental Program.

A common misconception is that the rental program is part of the Association, this is not the case The Association has no contract or agreement with any rental management program or company.You may rent your unit yourself, through the rental program offered by the Management Company, or through any of several other rental management companies. The management company that is selected by the Board offers a rental management program as do other companies in the area. Most of the owners of quarter interests utilize the services of the Management Company since that program can handle requests which “span” more than one ownership period,  i.e. a Thursday arrival for three nights.

Whichever rental management company you select will have an agreement which lays out their services, the rental revenue split, and an agreement with each owner as to which dates they would like to rent. An owner can learn about rental options by conferring with the Owner Services Manager.

One frequently asked question is who determines which units receive the reservation requests.  With the program offered by the Management Company, this is accomplished through their property management system. The system assigns points to each unit as it enjoys occupancy and then assigns the next reservation (after accounting for specific bedding, size, location requests by the guest) to the qualified unit with the fewest points.

As  you may know, the Christmas/New Year and other holiday weeks ownership rotates through all four quarters over a four year span. This ensures, whether for rental or personal use, that each owner gets equitable opportunity over each four year cycle.

When are rental checks sent out?

The rental income is deposited during the first week of every month for the previous month’s rentals. You may go on the owner portal to view your rental statements under Property Management (PM) Statements.

Are pets allowed at the hotel?

Pets are not permitted in quartered owned units. However, we are required to allow service animals. See the association’s rules and regulations for further information.

What is RCI?

RCI stands for Resorts Condominium International. They are a separate company that allows you to trade weeks with owners of other resorts around the world. You will need to make an account with them through RCI.com if you wish to use their service. Once you have the account setup you can deposit the weeks you wish through their site. You must let Owner Services know which weeks you deposit to avoid double books. JG is an affiliate of RCI. Buying at JG does not enroll you in the RCI program. Owners must be members of RCI to use any related benefits or deposit their weeks.

Who do I talk to about lockers?

If you are a new owner, your locker will be inherited from the previous owner. If you are not a new owner, please be advised we are currently performing a locker audit.

Who do I contact for billing?

If you have any questions about your statements, or payments that you have made against your statements, please contact us. Please be aware it may take up to 48 hours for owner services to get back to you.

Can I get my statements mailed to me?

Vail Resorts is proud to have an epic promise for a zero footprint by 2030. As such, we are paperless and do not have an option for statements to be mailed out. You can find monthly statements on the owner portal (page 6).

Interested in joining the Rental Management Program?

If you are interested in joining our Rental Management Program, please reach out to us. One of our property managers will contact you with further information and a rental management agreement to be looked over and signed by all parties.

Can I get a second room during my owner week?

During the off season, approximately April 15th to November 15th, when an individual owner is in residence (whether using their week or on a Space A reservation), the owner may request one additional unit of equal or smaller size under the Space A program, if occupancy levels permit and approval is always at the discretion of the property manager. (See page 8 for additional information).

When can I cancel an owner stay?

As an owner, you do not have cancellation fees when booking during your owner week. We ask that you let us know any change in your plans as soon as possible. This is so we can potentially provide you with rental revenue, if you are part of our rental management program.

How can I get my unit cleaned if I’m not in the Rental Program?

If you are not in the rental management program, all requests for cleaning must go through us 72 hours before you need the unit cleaned. They do not schedule cleans on Fridays or Sundays for those outside the rental pool.

What if I want to stay more than 3 days using the Space Available Program?

Three nights in a unit and six nights per reservation are the maximums established (meaning that a room change would be mandated on stays longer than three nights). Cost to the owner is equal to the housekeeping charges for the units reserved.